Refund Policy
If you would like a refund before your package is shipped, please email me right away! Do not wait until you receive your tracking number, as this means your order has already been processed and is ready for shipment.
Shipping Policy
United Kingdom
Republic of Ireland
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Type: Tracked
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Time: 7-10 working days
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Price: €7.95
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Duties & Taxes: Paid by Derma Repair Skincare
United States
Europe
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Type: Tracked
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Time: 7-10 working days
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Price: €8.95
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Duties & Taxes: Paid by Derma Repair Skincare
EU countries include Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Portugal, and Sweden.
Australia
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Type: Tracked
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Time: 10-14 working days
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Price: 15.95 AUD
Missing Package
If your package goes missing via Royal Mail, please contact them to resolve the issue. If unresolved, I will provide a partial refund (shipping not included).
Wrong Address
The customer is responsible for providing the correct address at checkout. If your order is still processing, you may email me to update the address. If the package is delivered to the wrong address in your town, please contact Royal Mail.
Delivered Package
If your package is marked as delivered but is not in your mailbox, please contact Royal Mail. They will contact your mail carrier to locate the package.
Invalid Address
If your address is incomplete (missing house number, city, town, or zip code), you will be contacted via email or text. If no response is received within 24 hours, you will be refunded (shipping not included).
If the package is returned due to an invalid address, your order will be refunded (excluding shipping costs).
